daily life

Another Service Issue and an Internet Update


The Equinox’s driver side airbag indicator light has been indicating a need for service since October. We bought the vehicle in September, so we assumed it was simply a matter of scheduling an appointment at the dealership and the problem would be remedied. But, it is now February and the problem remains unchanged. It’s not that we couldn’t get an appointment. I think we’ve had it in twice between then and now but the first time, they didn’t have the part that was needed, and the second time the part that was ordered was the wrong part for the type and make of the vehicle. Rob tried phoning the service department yesterday to see if the part was in since we haven’t heard from anyone is over a month but he was shuffled through “can you hold, please?” hell for 25 minutes and then gave up.

It’s like everywhere else up here in Alberta these days. The “service” part is lacking and mainly because there are more jobs than people. When it’s just as easy to quit and walk across the street (or even relocate half a province away) without penalty, you find that those who do have jobs aren’t working as much as the job requires and those who aren’t working are simply waiting for their funds to deplete to the point where working is necessary again. The Chevy dealership in Fort Saskatchewan is having a hard time finding mechanics and hanging on to them. They are having a hard time finding people to answer the phones and man the service counter too. After Rob’s wasted phone effort, I decided just to go there in person today. It’s a bit harder to “can you hold, please?” to a customer hovering around your desk – though not as impossible as you might think.

When I arrived at the dealership, I found a basically deserted service area. The glass cubicle offices were empty. There weren’t even names on the doors because currently they have no service department manager or receptionist. A middle-aged Middle Eastern with understandable diction but a limited (it seemed) ability to comprehend English was manning the counter. I told him what I needed. And then I told him again, but more slowly. After a bit more confusion, I ended up in the garage speaking with a harried young man whose hair style reminded me of Will’s. Too much hair gel and combed back. Will had curly hair and hated it. He was always trying to subdue it. I wondered if the young man had the same problem. Hair gel on men with fine hair gives them a scalpy look, but still reminds me a bit of Al Pacino in The Godfather (either part).

As soon as I managed to ascertain that the part my vehicle needed had indeed arrived, I called Rob to make sure the appointment date would work. He then asked me to inquire after the on order parts for the Avalanche as well (same saga really just shorter time frame, though not by much).

So, I left the Southfort Chevy dealership with one service appointment, Shawn (the young man with the wet look) hot on the trail of the parts for the Avalanche, and the realization that service is a do-it-yourself thing in this neck of the prairie.

*Internet update: Our provider called back last evening! (I wonder if he read my blog?) He finally admitted that there does indeed appear to be something wrong with the receiver on our roof and will be out to look at this weekend but only if Rob clears the snow from the roof. (We have a VERY steep roof and this scares me – and him a little too.) He also has decided not to charge us for the repair. Hurray. 

Another Service Issue and an Internet Update


The Equinox’s driver side airbag indicator light has been indicating a need for service since October. We bought the vehicle in September, so we assumed it was simply a matter of scheduling an appointment at the dealership and the problem would be remedied. But, it is now February and the problem remains unchanged. It’s not that we couldn’t get an appointment. I think we’ve had it in twice between then and now but the first time, they didn’t have the part that was needed, and the second time the part that was ordered was the wrong part for the type and make of the vehicle. Rob tried phoning the service department yesterday to see if the part was in since we haven’t heard from anyone is over a month but he was shuffled through “can you hold, please?” hell for 25 minutes and then gave up.

 

It’s like everywhere else up here in Alberta these days. The “service” part is lacking and mainly because there are more jobs than people. When it’s just as easy to quit and walk across the street (or even relocate half a province away) without penalty, you find that those who do have jobs aren’t working as much as the job requires and those who aren’t working are simply waiting for their funds to deplete to the point where working is necessary again. The Chevy dealership in Fort Saskatchewan is having a hard time finding mechanics and hanging on to them. They are having a hard time finding people to answer the phones and man the service counter too. After Rob’s wasted phone effort, I decided just to go there in person today. It’s a bit harder to “can you hold, please?” to a customer hovering around your desk – though not as impossible as you might think.

 

When I arrived at the dealership, I found a basically deserted service area. The glass cubicle offices were empty. There weren’t even names on the doors because currently they have no service department manager or receptionist. A middle-aged Middle Eastern with understandable diction but a limited (it seemed) ability to comprehend English was manning the counter. I told him what I needed. And then I told him again, but more slowly. After a bit more confusion, I ended up in the garage speaking with a harried young man whose hair style reminded me of Will’s. Too much hair gel and combed back. Will had curly hair and hated it. He was always trying to subdue it. I wondered if the young man had the same problem. Hair gel on men with fine hair gives them a scalpy look, but still reminds me a bit of Al Pacino in The Godfather (either part).

 

As soon as I managed to ascertain that the part my vehicle needed had indeed arrived, I called Rob to make sure the appointment date would work. He then asked me to inquire after the on order parts for the Avalanche as well (same saga really just shorter time frame, though not by much).

 

So, I left the Southfort Chevy dealership with one service appointment, Shawn (the young man with the wet look) hot on the trail of the parts for the Avalanche, and the realization that service is a do-it-yourself thing in this neck of the prairie.

 

 

*Internet update: Our provider called back last evening! (I wonder if he read my blog?) He finally admitted that there does indeed appear to be something wrong with the receiver on our roof and will be out to look at this weekend but only if Rob clears the snow from the roof. (We have a VERY steep roof and this scares me – and him a little too.) He also has decided not to charge us for the repair. Hurray.

Subjoint


Rob and I frequently meet for lunch at a little place on 100Ave called Subjoint. A woman named Tara who is one of those impossibly thin beautiful women that I always wanted to be when I was young runs it. When I asked her today if she would mind if I took a photo of her at work for this blog article, she assented readily, but I could see in her eyes she was far to practical a person to think being featured on a blog was any kind of big deal. In fact, I wouldn’t be surprised if I hadn’t confirmed my middle-aged geekiness to her for sure today.

Tara is usually the only person behind the counter at lunch though I have seen another employee there on occasion. Rob and I frequent often enough now that she nearly knows our order by rote. Today as she confirmed that I do not take tomatoes or onions, I admitted that I am allergic to them. Another customer, a friend of Tara’s it seemed, was nearby still collecting her order and chatting a bit overheard and was horrified. How could one live one’s life without tomatoes? Well, it’s not as easy as it sounds. More foodstuffs than most people realize contain tomato in one from or another. So I explained that while I loved tomatoes, I suffered from Oral Allergy Syndrome (totally self-diagnosed by the way because I couldn’t get even my usually open-minded doctor to take my symptoms seriously – but when you mouth feels as though it is burned all the time and your lips are tingling – anyone will be motivated to sleuth.) I explained that while it wasn’t life-threatening (that I have been able to find out). It could/did make eating very painful. So, I avoid tomatoes and all citrus and peanuts – don’t know what to do about freshly mowed lawns – and amazingly my chronic heartburn, gastic upsets and sore mouth are gone. The friend continued to be horror-struck as she as she exited.

 Subjoint is just a block over from the library where I meet with the Fort writing group on the first Wednesday of every month and just two doors down from Soulitude Spa where I get my hair done while discussing American politics and world events with the Canadian/Lebanese stylist, Fredrique, who despite what Rob thinks isn’t the tiniest bit gay. The café is really just a sandwich only place though they offer a limited chip selection at times, and there is an assortment of drinks. Rob and I usually have the veggie wraps anymore, but you can have any manner of sub and of course the ever popular donairs, which as nearly as I can figure out consists of shaved lamb on bread with the diner’s choice of accoutrements.

There are only four tiny tables, the kind you might find in a Starbucks, upfront for dining in. Now that it is winter, we dine in, but back in the fall we would take our sandwiches and drinks down to the picnic area by the river. From there you can see the trail that runs the length of the Fort and a tiny white church across the river that I found quite picturesque when the colors were turning from the summer greens to the mulit-coloreds of autumn.

I was the one who was early that doesn’t happen often. I dropped Katy off at school just before and her teacher was letting the kids into the classroom about five minutes earlier than usual. Probably on account of the weather. You just don’t appreciate the gift of five minutes until it’s just handed to you out of the blue when you least expect it. I had been thinking for a while that I wanted to shift the focus of my blog just a bit and start writing about the things, places and people I am finding here in Alberta and in Canada. After all, I have been given this great gift of another country to explore and take note of and what I have done with it really? So from now on I am going to include entries on the many things and people around me, starting with Subjoint.

If you are ever in the neighborhood of Fort Saskatchewan and in need of a quick and tasty lunch, I heartily recommend that you look up Tara and her café. It’s cozy and smells wonderful and is the perfect place for a mid-day break from the hustle. Not that life moves swiftly in the Fort. Around it perhaps would be more accurate. This is Canada remember, where my own dad noted that “the dogs even move slowly”, but I think you might find this place and the food a nice alternative to the fast and the processed of say a McDonald’s or a Tim Horton’s.