Canada

Another Service Issue and an Internet Update


The Equinox’s driver side airbag indicator light has been indicating a need for service since October. We bought the vehicle in September, so we assumed it was simply a matter of scheduling an appointment at the dealership and the problem would be remedied. But, it is now February and the problem remains unchanged. It’s not that we couldn’t get an appointment. I think we’ve had it in twice between then and now but the first time, they didn’t have the part that was needed, and the second time the part that was ordered was the wrong part for the type and make of the vehicle. Rob tried phoning the service department yesterday to see if the part was in since we haven’t heard from anyone is over a month but he was shuffled through “can you hold, please?” hell for 25 minutes and then gave up.

It’s like everywhere else up here in Alberta these days. The “service” part is lacking and mainly because there are more jobs than people. When it’s just as easy to quit and walk across the street (or even relocate half a province away) without penalty, you find that those who do have jobs aren’t working as much as the job requires and those who aren’t working are simply waiting for their funds to deplete to the point where working is necessary again. The Chevy dealership in Fort Saskatchewan is having a hard time finding mechanics and hanging on to them. They are having a hard time finding people to answer the phones and man the service counter too. After Rob’s wasted phone effort, I decided just to go there in person today. It’s a bit harder to “can you hold, please?” to a customer hovering around your desk – though not as impossible as you might think.

When I arrived at the dealership, I found a basically deserted service area. The glass cubicle offices were empty. There weren’t even names on the doors because currently they have no service department manager or receptionist. A middle-aged Middle Eastern with understandable diction but a limited (it seemed) ability to comprehend English was manning the counter. I told him what I needed. And then I told him again, but more slowly. After a bit more confusion, I ended up in the garage speaking with a harried young man whose hair style reminded me of Will’s. Too much hair gel and combed back. Will had curly hair and hated it. He was always trying to subdue it. I wondered if the young man had the same problem. Hair gel on men with fine hair gives them a scalpy look, but still reminds me a bit of Al Pacino in The Godfather (either part).

As soon as I managed to ascertain that the part my vehicle needed had indeed arrived, I called Rob to make sure the appointment date would work. He then asked me to inquire after the on order parts for the Avalanche as well (same saga really just shorter time frame, though not by much).

So, I left the Southfort Chevy dealership with one service appointment, Shawn (the young man with the wet look) hot on the trail of the parts for the Avalanche, and the realization that service is a do-it-yourself thing in this neck of the prairie.

*Internet update: Our provider called back last evening! (I wonder if he read my blog?) He finally admitted that there does indeed appear to be something wrong with the receiver on our roof and will be out to look at this weekend but only if Rob clears the snow from the roof. (We have a VERY steep roof and this scares me – and him a little too.) He also has decided not to charge us for the repair. Hurray. 

Another Service Issue and an Internet Update


The Equinox’s driver side airbag indicator light has been indicating a need for service since October. We bought the vehicle in September, so we assumed it was simply a matter of scheduling an appointment at the dealership and the problem would be remedied. But, it is now February and the problem remains unchanged. It’s not that we couldn’t get an appointment. I think we’ve had it in twice between then and now but the first time, they didn’t have the part that was needed, and the second time the part that was ordered was the wrong part for the type and make of the vehicle. Rob tried phoning the service department yesterday to see if the part was in since we haven’t heard from anyone is over a month but he was shuffled through “can you hold, please?” hell for 25 minutes and then gave up.

 

It’s like everywhere else up here in Alberta these days. The “service” part is lacking and mainly because there are more jobs than people. When it’s just as easy to quit and walk across the street (or even relocate half a province away) without penalty, you find that those who do have jobs aren’t working as much as the job requires and those who aren’t working are simply waiting for their funds to deplete to the point where working is necessary again. The Chevy dealership in Fort Saskatchewan is having a hard time finding mechanics and hanging on to them. They are having a hard time finding people to answer the phones and man the service counter too. After Rob’s wasted phone effort, I decided just to go there in person today. It’s a bit harder to “can you hold, please?” to a customer hovering around your desk – though not as impossible as you might think.

 

When I arrived at the dealership, I found a basically deserted service area. The glass cubicle offices were empty. There weren’t even names on the doors because currently they have no service department manager or receptionist. A middle-aged Middle Eastern with understandable diction but a limited (it seemed) ability to comprehend English was manning the counter. I told him what I needed. And then I told him again, but more slowly. After a bit more confusion, I ended up in the garage speaking with a harried young man whose hair style reminded me of Will’s. Too much hair gel and combed back. Will had curly hair and hated it. He was always trying to subdue it. I wondered if the young man had the same problem. Hair gel on men with fine hair gives them a scalpy look, but still reminds me a bit of Al Pacino in The Godfather (either part).

 

As soon as I managed to ascertain that the part my vehicle needed had indeed arrived, I called Rob to make sure the appointment date would work. He then asked me to inquire after the on order parts for the Avalanche as well (same saga really just shorter time frame, though not by much).

 

So, I left the Southfort Chevy dealership with one service appointment, Shawn (the young man with the wet look) hot on the trail of the parts for the Avalanche, and the realization that service is a do-it-yourself thing in this neck of the prairie.

 

 

*Internet update: Our provider called back last evening! (I wonder if he read my blog?) He finally admitted that there does indeed appear to be something wrong with the receiver on our roof and will be out to look at this weekend but only if Rob clears the snow from the roof. (We have a VERY steep roof and this scares me – and him a little too.) He also has decided not to charge us for the repair. Hurray.

Starbucks at the Safeway


Olivia and Wendy are usually the baristas on duty at the Starbucks when I am in Safeway during the week. Because I see them more than any of the others who work there, I asked them to pose for the photo I took when I decided to write about Starbucks. You might wonder, why write about Starbucks? It’s a completely commercial coffee house that is as responsible for the decline of civilization as Wal-mart, strip-malls and mega-plex theatre chains. They sit in nearly every grocery chain and mall and sometimes on multiple street-corners on the same city block. Starbucks is not the real deal but a pretense and so is not unique or special. But that is precisely why I want to write about it. Because they are everywhere. And for that reason, to me, they are special.

My step-daughter, Jordan, refuses to step foot in Starbucks (or its Canadian equivalent Second Cup) because she believe that the company is immoral and exploits poor coffee growers in the third world countries, although this isn’t true of Starbucks – according to what I have read (I don’t know about Second Cup) – I acknowledge that a cup of just about anything at Starbucks’ is priced well over it’s actual value and that what one is really paying for when one does stop and go with the logo cup in had is the stamp of privilege because only those with the time to burn and the cash as well, run into the nearest Starbucks for their morning latte fix. People who are press for time and money, or are too sensible to pay too much money for hot flavored water, stop at the corner gas-mart for the paper (those who are sensible because they read) and a cup of whatever is brewing. I began my chai days with occasional trips to a mom and pop coffee house at the Valley West Mall in West Des Moines. Will loved the mochas and he could talk football with the owner who was a Bears fan but that was okay with Will, at least the guy was devoted and knew his NFL. The little trips made shopping and running errands more palatable for Will and I can’t remember when he got me the first chai latte but I don’t remember taking an instant liking to it. It was too hot. I have never been a fan of anything I had to swallow quickly in order to avoid burning my tongue. I am like that about most foods and beverages really and Will’s standard question during a meal would be “Is that cold enough for you yet, babe?”

The coffee shop eventually moved out of the mall to a strip mall not far from where we lived and it became a Sunday ritual for us that continued until Will went into the nursing home in October of ’04. After that Katy and I would stop there to pick up a mocha to take to him when we went to visit and eventually help with feeding him on weekend mornings and whenever I was on vacation from school. After Will died, I couldn’t bring myself to go there anymore. The couple that ran the place had been so kind to Will when he was still able to go there himself which was a rarity. So many people would pretend he wasn’t present because the didn’t realize he had dementia and his behavior was so odd, or they would give him rude looks and when he failed to notice they would direct them at me. I stopped trying to explain early on. It did no good. I can remember a police officer who overreacted to Will’s agitation once and when I explained what the real matter was, he told me that he didn’t care – just keep my husband back. Will could barely see or walk without assistance at the time.

So, when I moved up to Fort Saskatchewan, I was quite happy to discover that the local grocery, Safeway, had a Starbucks. Just like the Hy-Vee grocery back in Iowa. It was comforting because despite the Canadian version of service (slow) it was the same. The same menu. The same baked goods. The same tastes and smells. The same rotating holiday items for sale. And, if you went often enough, the people would start to know your usual order and eventually ask after you as though they knew you. Amid all the unfamiliar, here was Starbucks – predictable and known. Kind of like the Catholic mass. You go anywhere in the world, walk into a Catholic church and the mass will be pretty much the same everywhere. The same holds true with a non-fat chai latte.